Returns & Refunds Policy
Can I make changes or cancel my order?
Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
What is your return policy?
We do not accept cancellations, price adjustments, returns or refunds on orders at this time, however if your item arrives damaged or incorrect, please contact us below immediately at orders@om-wellness.com
What should I do if I received the wrong product?
If your order is incorrect, please contact us below immediately at orders@om-wellness.com
Shipping
We are able to ship only within the United States.
We are not responsible for lost, stolen, or packages shipped to the wrong address. At checkout, please be sure to use the correct shipping address. If USPS is unable to deliver, please contact your local postal service to arrange pick up or delivery. If package is stolen, please contact USPS to file a claim.
I am having problems with tracking my order.
Email us at orders@om-wellness.com including your order number and tracking number if possible.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email as soon as possible. We are not responsible for packages shipped to the incorrect address entered by customer. If address entered is incorrect and package has left our facility, it is suggested to contact your local USPS office to locate or visit www.usps.com We will not re-ship an order due to incorrect address entered by customer.
Orders
How can I update my order?
Changes and/or updates to orders need to be submitted before the order is shipped. Please email us at orders@om-wellness.com as soon as possible.
We’ll do our best to process your request.
How can I check the status of my order?
Please contact orders@om-wellness.com
How does your pricing work?
Cost of product + shipping rate + California tax (where applicable) = total
Payment
What forms of payment do you accept?
We accept all major credit and debit cards.
USD is the transaction currency.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
Privacy Policy
In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor's email and a username will be stored on the server.
If you have signed up for our email list, your email address will not be sold, rented or leased to 3rd parties.
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
About our Products
Where does your activated CBD oil come from?
We use an activated CBD isolate that is produced organically in Colorado.
Is it 3rd party tested?
Yes. Click on the link below for our third party certified lab verification.
OM CBD Certificate of Analysis
Why is lab testing important?
CBD is generally unregulated and sometimes dangerous solvents are used in extraction. That is why we make sure that a third party certified lab tests all our oils. During testing, we also check for molds and accuracy of potency.
Will this product help me with a skin problem?
Yes! They have been known to help many with dermotological issues.
Will this product get me high?
Although these products are very relaxing for your mind and body, there is no chance of a "bad trip." They are perfect those dealing with anxiety and depression and also for first time experiences with CBD. There is no THC in any of our products on this website.
Will this show up on a drug test?
The colon is highly absorbent, we believe CBD has the potential to show up on a test. We encourage you to ask the person administering the test.
Do you test on animals?
No. We absolutely do not test on animals. We do test on humans and have had really great results!